Returns & Refunds Policy | Tennis Machine UK

After-Sales Support

Warranty & Support

We support our tennis ball machines with practical troubleshooting, replacement parts where available, and clear warranty handling. Tennis ball machines include 3-year UK coverage for spare parts and technical faults, plus a 1-year battery warranty.

Remote Diagnosis

If a machine has an issue, send us your order details, a short description, and a video showing the problem. Many issues can be diagnosed remotely.

Replacement Parts

Where available, we can help supply modular replacement parts such as batteries, remotes, adapters, wheels, and service components.

Practical Guidance

We can provide basic setup guidance, usage advice, and support for selecting the correct machine or accessory.

Warranty Coverage

Main Unit

3-year UK warranty covering spare parts and technical faults under normal use.

Battery

1-year warranty under proper use, charging, and storage conditions.

Important Warranty Notes

The warranty period starts from the delivery date.
Consumable parts and normal wear items may not be covered.
Damage caused by misuse, water exposure, unauthorised modification, or non-original parts may be excluded.

Returns & Refunds Summary

For UK orders, we accept returns for both defective and non-defective products within 30 days of delivery. This summary matches our full Returns & Refunds Policy.

Return window30 days from delivery

Product conditionNew only, clean, complete, undamaged, original packaging

Return methodBy mail after contacting us first

Return costCustomer responsibility

Restocking feeNo cost

Refund processingNormally within 5 business days after inspection

Please contact us before returning any item. Returns sent without prior confirmation may not be accepted.

View full Returns & Refunds Policy