Returns & Refunds Policy | Tennis Machine UK
Returns Policy
Returns & Refunds Policy
This page explains how returns work for Tennis Machine UK orders delivered in the United Kingdom. It applies to tennis ball machines and accessories purchased from tennismachine.co.uk.
Return Window
30 days from the delivery date.
Return Method
Returns are accepted by mail after contacting us first.
Return Shipping
Return shipping is the customer's responsibility.
Restocking Fee
We do not charge a restocking fee.
Return Conditions
We accept returns for both defective and non-defective products, provided the return request is made within 30 days of delivery and the product meets the conditions below.
- The item must be clean, undamaged, complete, and in its original packaging.
- All included accessories, manuals, chargers, batteries, remotes, and parts must be returned together with the product.
- Please contact us before sending any item back. Returns sent without prior confirmation may not be accepted.
- Returned items are inspected before a refund is issued.
Refunds
Once we receive and inspect the returned item, approved refunds are normally processed within 5 business days. Your bank, card provider, or payment provider may take additional time to show the refund in your account.
Warranty Support
Faults after the return window may be handled under our warranty support process. Tennis ball machines include 3-year UK main machine coverage for spare parts and technical faults, plus a 1-year battery warranty.
View Warranty & SupportBusiness identity
Tennis Machine UK is operated by Bernard Xu, a UK-based sole trader supplying tennis ball machines and training equipment to UK players, coaches and clubs.
Start a Return
Contact us with your order number, product model, delivery date, and reason for return before sending any item back.